Technical Support Engineer for Enterprise Customers (3rd Line)

About our Team

We provide a world-class technical support to Samsung Enterprise customers within the EMEA region. We are looking for a technical expert with advanced troubleshooting skills and a can-do attitude who feels confident engaging with customers on a professional level. As a member of the Enterprise Customer Support team, you will deliver a premium experience for the customer. 

• Collaborating with Samsung’s enterprise customers within EMEA, various Samsung R&D teams globally, and various 3rd parties.
• Troubleshooting and resolving issues related to any incompatibilities between mobile devices, MDMs, Android architecture, Network, VPNs, Active Directory, applications, and etc.
• Delivering onsite and/or remote trainings for Samsung subsidiaries, partners and customers.
• Creating and reviewing technical documentation and training material.
• Supporting introductions of new products, features and technologies.

• Minimum 3 years’ experience in technical support, customer service.
• Excellent proficiency in oral and written English.
• Demonstrated ability to document, track, troubleshoot and resolve time sensitive issues.
• Experience with Android.
• Degree in Computer Science, Engineering, Information Technology or a related field.

• Knowledge and experience in Mobile Device Management systems.
• Experience in technical support within the mobile sector.
• Proficiency in any other European languages.
• Experience in dealing with external customers. 
• Experience in working with remote teams.
• Awareness of new and emerging mobile technologies.
• Experience with working with ITIL®.
• Server deployment and administration.
• Network troubleshooting and administration.
• Android or Kotlin application development and troubleshooting skills.
• Knowledge of best practices for secure software development and testing.

Team:

• Friendly working atmosphere
• Opportunity to work in multiple projects
• Technical training as well as possibility for personal development
• Working with the latest technologies on the market
• Monthly integration budget

Benefits:

• Private medical care (possibility to add family members for free)
• Multisport card
• Life insurance
• Lunch card
• Variety of discounts (Samsung products, theaters, restaurants)
• Unlimited free access to Copernicus Science Center for you and your friends
• Possibility to test new Samsung products

Location:

• Office in Warsaw Spire in the city center, near a metro station
• Hybrid work with 3 mandatory days in the office per week
• Attractive relocation package